Privacy Policy

1. Introduction

1plus Casino ("1plus", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at 1plus.cam (the "Website") and use our online casino services (collectively, the "Services"). This Privacy Policy applies to all users of the Services, including registered players and visitors to the Website.

We understand that Filipino players trust us with sensitive personal and financial information, and we take this responsibility seriously. This Privacy Policy has been designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws and regulations. By accessing or using the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Services. We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the Website, and the "Last Updated" date at the top of this page will be revised accordingly. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes.

2. Information We Collect

1plus collects various types of personal information to provide you with a secure, personalized, and compliant gaming experience. The information we collect falls into several categories as detailed below.

2.1 Information You Provide to Us

When you register for an account with 1plus, you voluntarily provide us with personal information including but not limited to:

• Identity Information: Full legal name as it appears on your government-issued identification, date of birth, gender, nationality, and citizenship status.
• Contact Information: Residential address (street, barangay, city, province, postal code), email address, mobile phone number, and alternative contact details if provided.
• Account Credentials: Username, password (stored in encrypted form), and security questions and answers for account recovery purposes.
• Financial Information: Details of payment methods used for deposits and withdrawals, including GCash account information, bank account numbers, bank names, and transaction history within the 1plus platform.
• Verification Documents: Copies of government-issued identification documents (passport, driver's license, national ID card, voter's ID), proof of address documents (utility bills, bank statements, government correspondence), and proof of payment method ownership (bank statements, GCash screenshots, credit card images with sensitive numbers masked).
• Communication Content: Content of communications you send to us via email, live chat, phone calls, or other communication channels, including customer support inquiries, feedback, and complaints.
• Marketing Preferences: Your preferences regarding receiving promotional communications, newsletters, and marketing materials from 1plus.

2.2 Information Collected Automatically

When you access and use the Services, we automatically collect certain technical information about your device and how you interact with our Website and Services:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and mobile network information.
• Usage Information: Pages visited on the Website, date and time of visits, time spent on pages, clickstream data, referring and exit pages, search queries entered on the Website, and navigation paths through the Website.
• Gaming Activity: Games played, bets placed, wins and losses, gaming patterns and preferences, bonus activation and usage, tournament participation, and responsible gaming limit configurations.
• Location Information: IP address-based geographic location to ensure compliance with jurisdictional restrictions and to provide localized content and services appropriate for users in the Philippines.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. See Section 8 below for detailed information about our use of cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with our legal obligations:

• Payment Processors: Transaction data from payment service providers such as GCash, Maya, and banking partners to process your deposits and withdrawals.
• Identity Verification Services: Verification results from third-party identity verification and fraud prevention services used to confirm your identity and age.
• Game Providers: Gaming data from third-party game developers and providers whose games are offered through the 1plus platform.
• Marketing Partners: Information about how you found 1plus, including referral sources and affiliate marketing channels, to help us understand and improve our marketing effectiveness.

3. How We Use Your Information

1plus uses the personal information we collect for various legitimate business purposes necessary to provide, maintain, and improve our Services. The specific purposes for which we use your information include:

3.1 Account Management and Service Provision

• Creating and maintaining your 1plus account and user profile
• Authenticating your identity when you log in to your account
• Processing your deposits, withdrawals, and other financial transactions
• Providing access to casino games, live dealer tables, bingo rooms, fishing games, and other gaming products
• Tracking your gaming activity, account balance, and transaction history
• Administering bonuses, promotions, tournaments, and loyalty programs
• Implementing and enforcing responsible gaming tools such as deposit limits, session timers, and self-exclusion

3.2 Compliance and Security

• Verifying your age to prevent underage gambling and ensure compliance with Philippine gambling laws requiring players to be 21 years or older
• Verifying your identity and address through Know Your Customer (KYC) procedures to comply with anti-money laundering (AML) regulations
• Detecting and preventing fraud, cheating, collusion, money laundering, bonus abuse, and other prohibited activities
• Monitoring for suspicious transaction patterns and reporting to relevant authorities as required by law
• Enforcing our Terms and Conditions, game rules, and other policies
• Investigating and resolving disputes, violations, and suspected criminal activity
• Maintaining records as required by applicable gaming regulations and Philippine law

3.3 Customer Support and Communication

• Responding to your inquiries, requests, and customer support tickets via live chat, email, or phone
• Sending you important service-related communications such as account verification requests, password reset confirmations, withdrawal approvals, and security alerts
• Notifying you about changes to our Terms and Conditions, Privacy Policy, or other important policies
• Providing you with information about your account activity, transaction confirmations, and gaming results

3.4 Marketing and Personalization

• Sending you promotional communications about new games, special offers, bonuses, tournaments, and other marketing materials (only if you have opted in to receive such communications)
• Personalizing your gaming experience by recommending games based on your preferences and playing history
• Conducting market research and surveys to understand player preferences and improve our Services
• Analyzing user behavior and trends to develop new features, products, and services tailored to Filipino players

3.5 Analytics and Improvement

• Analyzing how users interact with the Website and Services to identify areas for improvement
• Testing new features, functionality, and game offerings
• Optimizing the performance, speed, and reliability of our platform
• Conducting statistical analysis and generating aggregated, anonymized reports about user behavior and preferences

4. How We Share Your Information

1plus does not sell or rent your personal information to third parties. However, we may share your information with selected third parties in the circumstances described below:

4.1 Service Providers

We share your information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, Maya, banking partners, and other payment service providers to facilitate deposits and withdrawals
• Game Providers: Licensed game developers and suppliers who provide the casino games, live dealer tables, and other gaming content available through 1plus
• Identity Verification Services: Third-party providers who assist with KYC verification, age verification, and fraud detection
• Cloud Hosting Providers: Companies that host our servers, databases, and technical infrastructure
• Customer Support Tools: Platforms and software used to manage and respond to customer inquiries and support tickets
• Marketing Service Providers: Email marketing platforms, SMS providers, and advertising networks used to deliver promotional communications (only with your consent)
• Analytics Providers: Services that help us understand how users interact with our Website and Services

All service providers are contractually obligated to keep your information confidential, use it only for the purposes specified by 1plus, and comply with applicable data protection laws.

4.2 Legal and Regulatory Obligations

We may disclose your information to government authorities, regulators, law enforcement agencies, and other third parties when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Cooperate with regulatory investigations or audits by PAGCOR or other gaming authorities
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines
• Protect the rights, property, or safety of 1plus, our users, or the public
• Enforce our Terms and Conditions and other agreements
• Prevent or investigate suspected fraud, security breaches, or other illegal activity

4.3 Business Transfers

In the event that 1plus is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any such change in ownership or control of your personal information.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not directly identify you with third parties for research, marketing, analytics, and other purposes. Such data may include general demographic information, gaming trends, and statistical insights about player behavior.

5. Data Security

The security of your personal information is of paramount importance to 1plus. We implement comprehensive technical and organizational security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption technology, the same level of security used by banks and financial institutions.
• Secure Data Storage: Personal information and financial data are stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Access to personal information is restricted to authorized personnel only, on a need-to-know basis, and all access is logged and monitored.
• Password Protection: User passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text or accessible to 1plus employees.
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and penetration testing to identify and address potential security weaknesses.
• Employee Training: All 1plus employees with access to personal information receive training on data protection principles and security best practices.
• Secure Payment Processing: All financial transactions are processed through PCI DSS compliant payment processors, and 1plus does not store complete credit card numbers or sensitive payment information on our servers.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You also play an important role in protecting your account by maintaining the confidentiality of your login credentials, using strong passwords, enabling two-factor authentication, and logging out after each session, especially on shared devices.

6. Data Retention

1plus retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods vary depending on the type of information and the purposes for which it is used:

• Account Information: We retain your account information for the duration of your relationship with 1plus and for a period of time after account closure as required by Philippine gaming regulations and anti-money laundering laws (typically 5-10 years).
• Transaction Records: Financial transaction records are retained for at least five (5) years as required by Philippine anti-money laundering regulations and may be retained longer if necessary for legal or regulatory purposes.
• Gaming Activity: Records of gaming activity, including bets placed, game outcomes, and responsible gaming settings, are retained as required by gaming regulations and internal audit requirements.
• Verification Documents: Copies of identification documents and verification materials are retained for as long as your account remains active and for the period required by law after account closure.
• Communication Records: Records of communications with customer support are retained for a reasonable period to ensure quality of service and resolve disputes.
• Marketing Data: If you unsubscribe from marketing communications, we will retain your email address on a suppression list to ensure we do not contact you in the future.

When personal information is no longer needed for the purposes specified in this Privacy Policy and there is no legal requirement to retain it, we securely delete or anonymize the information to prevent unauthorized access or use.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have certain rights regarding your personal information. These rights include:

• Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, subject to legal and regulatory retention requirements.
• Right to Object: You have the right to object to our processing of your personal information for marketing purposes or other legitimate interests.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.
• Right to Withdraw Consent: Where we process your personal information based on consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may need to verify your identity before processing certain requests to ensure the security of your personal information.

8. Cookies and Tracking Technologies

1plus uses cookies and similar tracking technologies to enhance your experience on our Website, analyze how you use our Services, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about you.

We use the following types of cookies:

• Essential Cookies: Necessary for the Website to function properly, including cookies that enable you to log in, navigate the Website, and access secure areas. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the Website, such as which pages are visited most often and if users receive error messages. This helps us improve Website performance.
• Functionality Cookies: Remember your preferences and choices (such as language settings, login information) to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver advertisements relevant to your interests and measure the effectiveness of advertising campaigns. These cookies track your browsing activity across different websites.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of the Website and your ability to use certain features of the Services.

9. Third-Party Links

The 1plus Website may contain links to third-party websites, services, or applications that are not operated or controlled by 1plus. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit through links on our Website.

10. Children's Privacy

The Services are intended for adults aged 21 years and older. 1plus does not knowingly collect personal information from individuals under the age of 21. If you are under 21 years old, you are prohibited from using the Services and must not provide any personal information to us. If we become aware that we have collected personal information from an individual under 21, we will take steps to delete such information immediately and close the account. Parents and guardians should monitor their children's internet activities and use parental control tools to prevent minors from accessing gambling websites.

11. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the Philippines where 1plus or our service providers maintain facilities. These countries may have data protection laws that differ from Philippine laws. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

Email: [email protected]
Subject Line: Privacy Policy Inquiry
Customer Support: 24/7 via live chat on the 1plus website

We are committed to resolving any privacy concerns you may have and will respond to your inquiry as promptly as possible.