Our Commitment to Responsible Gaming
At 1plus Casino, we believe that online gaming should be an enjoyable form of entertainment for Filipino players, not a source of problems or harm. While the vast majority of our players gamble responsibly and view it as a fun recreational activity, we recognize that some individuals may develop unhealthy gambling habits that can negatively impact their lives, finances, relationships, and mental health. That's why responsible gaming is not just a policy at 1plus—it's a core value woven into every aspect of our operations.
We are committed to providing a safe, transparent, and controlled gaming environment where Filipino players can enjoy slots, live dealer games, bingo, fishing games, and other casino entertainment while maintaining healthy gambling habits. Our responsible gaming program includes comprehensive tools for self-control, early intervention measures to identify at-risk players, educational resources about problem gambling, and direct access to professional support services for those who need help.
1plus works in collaboration with PAGCOR and adheres to responsible gaming standards set by international gambling authorities to ensure that we operate ethically and protect vulnerable players. Our customer support team receives specialized training to recognize signs of problem gambling and provide compassionate assistance. We also invest in responsible gaming research and continuously improve our policies and tools based on the latest evidence and best practices in the field.
Understanding Responsible Gaming
Responsible gaming means maintaining control over your gambling activities so that it remains a form of entertainment rather than becoming a problem. It's about making informed decisions, setting limits, recognizing warning signs, and seeking help when needed. At 1plus, we want every Filipino player to enjoy casino games in a balanced, controlled manner that doesn't interfere with their personal life, work, finances, or relationships.
Gambling should never be viewed as a way to make money or solve financial problems. The odds are always in the house's favor over time, and losses are a normal part of gambling. Responsible players understand this reality and only gamble with money they can afford to lose—money set aside specifically for entertainment, not money needed for rent, bills, food, education, or other essential expenses. If you find yourself chasing losses, betting more than you intended, or gambling with money you cannot afford to lose, these are warning signs that your gambling may be becoming problematic.
Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioral disorder recognized by mental health professionals worldwide. It affects people of all ages, backgrounds, and income levels. Problem gamblers often experience an inability to control their gambling urges despite negative consequences, lie to family and friends about their gambling, neglect work or family responsibilities to gamble, and experience depression, anxiety, or other mental health issues related to gambling. If you recognize these patterns in yourself or someone you know, professional help is available, and seeking help is a sign of strength, not weakness.
Set Time Limits
Decide in advance how much time you'll spend playing and stick to it. Use session timers to track your playing time and take regular breaks to maintain perspective.
Budget Your Play
Only gamble with money set aside for entertainment. Never use money needed for living expenses, debts, savings, or emergencies. If you can't afford to lose it, don't bet it.
Keep Life Balanced
Maintain a healthy balance between gambling and other activities. Spend time with family and friends, pursue hobbies, exercise, and engage in social activities unrelated to gambling.
Never Chase Losses
Accept losses as part of the entertainment cost. Never try to win back lost money by betting more or playing longer. Chasing losses is one of the most dangerous gambling behaviors.
Stay Clear-Headed
Never gamble under the influence of alcohol, drugs, or when experiencing strong emotions like stress, depression, or anger. Make decisions with a clear, rational mind.
Know the Warning Signs
Recognize early signs of problem gambling: gambling to escape problems, lying about gambling, neglecting responsibilities, borrowing money to gamble, or feeling guilty about gambling.
1plus Responsible Gaming Tools
1plus provides a comprehensive suite of responsible gaming tools designed to help you maintain control over your gambling activities. These tools are easy to access through your account settings and are designed to empower you to play responsibly according to your personal circumstances and preferences. We encourage all players to familiarize themselves with these tools and use them proactively to support healthy gambling habits.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your 1plus account within a specified timeframe. Once you set a deposit limit, you cannot exceed it even if you want to deposit more. This tool helps prevent impulsive decisions and ensures you only gamble with money you've budgeted for entertainment.
- Choose daily, weekly, or monthly limits that fit your budget
- Limits take effect immediately upon setting
- Requests to increase limits have a 24-hour cooling-off period
- You can decrease limits at any time with immediate effect
- Limits remain in place until you explicitly change them
Session Time Limits
Configure session time limits to control how long you play in a single session. When your session time expires, you will be automatically logged out of your 1plus account, giving you a natural break to reassess whether you want to continue playing or stop for the day.
- Set session durations from 30 minutes to 24 hours
- Receive on-screen reminders as your session time approaches the limit
- Automatic logout when session time expires
- View session time statistics in your account history
- Adjust limits anytime to match your schedule
Loss Limits
Set maximum loss limits to cap how much money you can lose in a given time period (daily, weekly, or monthly). Loss limits help prevent chasing losses and ensure that losing streaks don't spiral out of control or impact your financial stability.
- Define acceptable loss thresholds based on your budget
- System prevents further play once loss limit is reached
- Limits reset automatically at the end of each period
- Combine with deposit limits for comprehensive financial control
- Track your losses in real-time through your account dashboard
Take a Break (Cooling-Off Period)
If you feel you need a short break from gambling, you can activate a cooling-off period ranging from 24 hours to 30 days. During this period, you cannot access your account, deposit funds, or place any bets. This tool is perfect for players who recognize they need a temporary pause to regain control or perspective.
- Choose break durations: 24 hours, 48 hours, 1 week, 2 weeks, or 30 days
- Immediate activation—account locks as soon as you confirm
- Cannot be reversed once activated—the full period must elapse
- Automatic account reactivation at the end of the cooling-off period
- You can extend the break period if needed before it expires
Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available at 1plus. It allows you to voluntarily exclude yourself from gambling for a minimum period of 6 months, extendable to 1 year, 5 years, or permanently. Self-exclusion is appropriate for players who recognize they have a serious gambling problem and need a definitive break to seek help and address underlying issues.
- Minimum self-exclusion period: 6 months
- Available periods: 6 months, 1 year, 5 years, or permanent
- Complete account lockout—no access to any 1plus services
- Removal from all marketing communications and promotional offers
- Cannot be reversed before the exclusion period ends
- Remaining balance will be returned via your registered payment method
- Requests to reopen accounts after exclusion undergo careful evaluation
- We may share self-exclusion requests with PAGCOR and other Philippine operators
To activate self-exclusion, contact our customer support team via live chat or email with the subject line "Self-Exclusion Request." Our team will process your request immediately and provide you with information about problem gambling support resources.
Reality Checks
1plus displays regular reality check reminders during your gaming sessions to inform you of how long you've been playing and how much you've won or lost. These reminders help maintain awareness of time and money spent, preventing the "tunnel vision" that can occur during extended play.
- Customizable reminder frequency (every 30, 60, or 90 minutes)
- Pop-up notifications showing session duration and financial summary
- Option to continue playing or log out after each reminder
- Cannot be permanently disabled—responsible gaming safeguard
Is Your Gambling Becoming a Problem?
Answer these questions honestly to assess your gambling habits:
- • Do you often gamble longer or spend more money than you intended?
- • Have you tried to cut down or stop gambling but found it difficult?
- • Do you gamble to escape problems, anxiety, depression, or other negative feelings?
- • Have you lied to family, friends, or others about how much you gamble or how much you've lost?
- • Have you neglected work, school, or family responsibilities because of gambling?
- • Have you borrowed money, sold possessions, or committed illegal acts to finance gambling?
- • Do you feel restless, irritable, or guilty when you're not gambling?
- • Have relationships, work, or education opportunities suffered because of gambling?
If you answered "yes" to one or more of these questions, you may have a gambling problem and should consider seeking professional help.
Where to Get Help
If you or someone you know is struggling with problem gambling, help is available. The following Philippine and international organizations provide free, confidential support, counseling, and treatment for problem gambling:
PAGCOR Responsible Gaming Program
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program that provides resources, counseling referrals, and support for Filipino problem gamblers. PAGCOR works with mental health professionals and treatment facilities across the Philippines to offer comprehensive assistance.
National Center for Mental Health (NCMH)
The NCMH provides mental health services including assessment and treatment for gambling addiction. Located in Mandaluyong City, Metro Manila, NCMH offers both inpatient and outpatient programs for individuals struggling with behavioral addictions including problem gambling.
Gamblers Anonymous Philippines
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling addiction. GA Philippines holds regular meetings in Metro Manila, Cebu, Davao, and other major cities. Attendance is free and anonymous.
BeGambleAware (International Resource)
BeGambleAware provides comprehensive online resources, self-assessment tools, and information about problem gambling. While based in the UK, their educational materials and self-help resources are valuable for Filipino players seeking to understand and address gambling problems.
GamCare (International Resource)
GamCare offers free information, advice, and support for anyone affected by problem gambling. Their website features extensive resources including live chat support, self-assessment tools, and educational materials about responsible gambling and addiction recovery.
Remember: Seeking help is a sign of strength. Recovery is possible with the right support. Don't suffer in silence—reach out today.
Protecting Minors
1plus is committed to preventing underage gambling and protecting children from exposure to gambling content. All players must be at least 21 years of age as required by Philippine law. We implement strict age verification procedures during account registration and conduct ongoing monitoring to ensure compliance.
Parents and guardians play a crucial role in preventing underage gambling. We strongly recommend that adults monitor their children's internet activities and use parental control software to block access to gambling websites. Popular parental control tools include Net Nanny, Qustodio, Norton Family, and built-in controls available in Windows, macOS, iOS, and Android operating systems.
Keep your 1plus account credentials secure and never share your login information with minors. Log out of your account after each session, especially on shared devices. If you discover that a minor has accessed your account or created their own account using false information, contact 1plus customer support immediately so we can take appropriate action.
Any player found to be under 21 years of age will have their account immediately closed, all deposits forfeited, and any winnings voided. 1plus reserves the right to report cases of underage gambling to parents, guardians, and relevant authorities as appropriate.
Support from 1plus
The 1plus customer support team is available 24/7 to assist you with any questions or concerns about responsible gaming, account limits, self-exclusion, or problem gambling resources. Our staff receives specialized training to recognize signs of problem gambling and provide compassionate, non-judgmental support to players who need help.
If you're struggling with gambling problems or concerned about your gambling habits, please reach out to us via live chat or email at [email protected]. We can help you activate responsible gaming tools, provide information about support resources, or facilitate self-exclusion. Your well-being is more important than any revenue we generate from your play—we genuinely want you to gamble safely and responsibly.
1plus continually reviews and enhances our responsible gaming policies and procedures to ensure we provide the best possible protection for our players. We welcome feedback from players, family members, mental health professionals, and advocacy organizations about how we can improve our responsible gaming program. Together, we can create a safer gambling environment for all Filipino players.